Shipping Policy

 

Last Updated on November 22, 2024

 

At Melrose Market, we strive to provide reliable and efficient shipping options for your purchases. Please review our shipping policy below for details on rates, delivery times, and restrictions.

Shipping Methods and Rates

We use Shippo to optimize our shipping needs and partner with UPS, USPS, and FedEx to deliver your orders. The following shipping options are available:

  • Standard (5-7 Business Days): $12.99 (flat rate)

  • Express (2 Business Days): $19.99 (flat rate)

  • Local Delivery (3-5 Days): Free

Free Shipping

  • Free ground saver shipping is available for orders over $120 (before tax).

Shipping Restrictions

We currently ship to the United States only, excluding the following locations:

    • Alaska

    • Hawaii

    • U.S. Army Posts (APO/FPO addresses)

Delivery Times

  • Ground Saver: Typically arrives within 5–7 business days.

  • 2nd Day Air: Arrives within 2 business days from the time of shipping.

Processing Times

Please note that processing time is 1–3 business days before your order is shipped, excluding weekends and public holidays.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment directly on the UPS website.

Cancellations

After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us at decor@melrose-market.com

Delayed Orders

In case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

Lost or Damaged Packages

  • Melrose Market is not responsible for lost or damaged packages once they leave our facility. However, we will assist in resolving any shipping issues with the shipping carrier.

  • If your package is lost or damaged, please contact us at decor@melrose-market.com with your order details, and we’ll work with you to resolve the matter.

Changes to Shipping Information

To ensure timely delivery, please double-check your shipping address during checkout.

  • If you need to update your address after placing an order, please contact us within 24 hours at decor@melrose-market.com.

Contact Us

For questions about your shipment, feel free to reach out to us:

  • Email: decor@melrose-market.com

  • Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)

Thank you for shopping with Melrose Market! We look forward to delivering your beautifully curated items to your doorstep.